Do you have any questions about us? Or do you have problems with your product? No worries! We can solve all your problems here!
1.1. Do you also have....

You can find all our products on our 'all products' page. Missing something you're looking for? You can email us at [email protected], and maybe we are able to custom make it for you! 

1.2. What if my product gets wet?

Our cardboard can surely take a lot! Do you have a clumsy day and knock over a glass of water? No big deal! Just pat the cardboard dry with a cloth and let it dry. But an autumn storm in the backyard might be a bit much. Of course, it also varies from product to product; for example, our tent, the KarTent, can definitely take a shower! To prove it, we put it through the car wash. Yes, really! Check it out here! (Disclaimer: DON'T TRY THIS AT HOME! ).

Anyway, of course it is always possible that some water stains will remain visible on the cardboard.

1.3. Is it firm enough?

Our products are tested extensively, also on firmness! If the two of us can sit on the products without any problems, you certainly don’t have to worry! Of course, we didn’t try to sit on the laptop stands or animal head for on the wall, but that was not your game plan either, right? 

Are you curious to see the tests? Click here!

1.4. I received my product, how do I assemble it?

A QR code is provided with every order. Scan this code and you will be taken to our instruction page. Here you can find your instruction(s).

Lost QR-code? Click here for the instruction page!

1.5. Can I clean the product?

To a certain extent, you are definitely able to clean our products. Use a slightly damp or dry cloth to rub away the dirty spots. Unfortunately, we cannot guarantee that all spots vanish.  

The great thing about cardboard is that you can decorate it yourself! This way your products become super personal, so don’t hesitate to use some paint!

Shipment & return
2.1. Can I also pickup my order?

You can choose to pick up your order at our shop in Amsterdam, Netherlands (Lemelerbergweg 63). You can indicate this as the last step in the ordering process under shipping. You will receive an email from us when your package is ready. Depending on your order (how many products and whether or not printed), your package can be ready within 1 day.

2.2. What is the shipping time?

If you order (NL & BE) before 15:00, your package will be sent the same (working)day. Did you order after 15:00? Then your package will be sent the next working day.

2.3. Do you ship to the UK, USA or Switzerland?

We do ship to the UK, USA and Switzerland. Unfortunately, the shipping costs can be really high. For our bigger products, the shipping costs can be around 200 - 500 euros. If you are still interested, you can contact us at [email protected], or you receive a shipping cost calculation after your order by mail. 

2.4. Which service ships your products?

The products are generally delivered by PostNL. Sometimes we also choose FedEx or Parcelforce. In addition, PostNL sometimes outsources their delivery to DPD and DHL abroad.

2.5. What do I have to pay for shipping costs?

Shipping prices within the Netherlands and Belgium are from €4,95 and for Germany from € 6,95! Precise shipping costs outside the Netherlands, Belgium or Germany are shown at the check-out!

For the UK, USA and Switzerland the shipping costs can be different. Unfortunately, the shipping costs can be really high. For our bigger products, the shipping costs can be around 200 - 500 euros. If you are still interested, you can contact us at [email protected], or you receive a shipping cost calculation after your order by mail. 

2.6. Do I receive a track and trace code?

As soon as we ship the product, you will receive a confirmation mail including a Track & Trace code!

2.7. What if my product gets delivered when I am not home?

Since you received a Track & Trace code you know when the deliverer will be there!

Is nobody home at that time? Then your package will be stored by one of your neighbors or a nearby PostNL service point. Of course, you will receive a note where you can find your package.

2.8. How can I return a product?

Of course, there could be all kinds of reasons for wanting to return a product. We understand that, and it’s always possible to return the product! Because we are a small company, and we like to keep our sales price low, the shipping costs will, unfortunately, be for you. The product can be returned in its original packaging!

1) Click HERE or send an email to [email protected] and let us know what your order number is (starts with ORD) and why you want to return your product. We will contact you and send you the required shipping label for the return. Do not ship the parcel yourself!

2) When we receive the product in good condition, we will notify you and refund you minus the shipping costs.

The return shipment costs are calculated upon arrival (due to surcharges from PostNL in case of bad packaging etc.) The expected shipment costs are (incl. vat):

  • NL (small) - €7,09 - 10,11
  • NL (large) -  €13,08 - 32,26
  • BE (small) - €8,60 - 12,53
  • BE (large) -  €14,59 - 38,26
  • DE (small) - €7,88 - 18,11
  • DE (large) - €13,87 - 40,26
  • UK (small) - £5,87 - £13,32
  • UK (large) -  £13,32 - £28,75
2.9. Something is wrong with my order, what now?

Is your product a little damaged, are you missing a part, did you receive the wrong product, or is something else wrong? We are very sorry this happened, of course! Email [email protected] and we will take care of everything.

2.10. Can I also order in large quantities?

Of course, you can! Please send us an email, because we can give some discounts on large quantities.

2.11. Can you explain the costs for an XL product?

Of course! XL products cannot be delivered with the regular postal services because of their size. Therefore, a special transport has to be requested. Because the delivery is not via PostNL, Track & Trace will not be possible. We will contact you about the delivery status. This is between 09.00 and 17:00. If you prefer a specific time, additional costs will be charged. In the Netherlands the delivery costs are not applicable from an order value of €500 and in Belgium from €750. If you live outside of these territories, transport will have to be done by another service. In this case, we will contact you about the delivery. You are not bound to anything until you have agreed upon the delivery costs!  Are you curious if your product is an XL product? That is shown on the top-right of the product page.

2.12. Where is my product produced?

We currently have a production site in Amsterdam (NL) and work with a partner in Maidstone (UK). For customers in the United Kingdom, we can have a large part of our products made there and shipped from there. That saves shipping costs, but also emissions! These products are recognizable with the UK label.

We are working on shipping from even more locations in the future, so keep an eye on our site!

3.1. Can I place an order on invoice?

You sure can! At the checkout, you will have the option to click on ‘business transaction’. You will then have the possibility to choose for a transaction per invoice. We will send the invoice afterward.

Are you a little lost? Don’t hesitate to contact us!

3.2. Which payment options do I have?

We have different payment methods; IDEAL, Paypal, Mastercard, Visa, Klarna, Bancontact Mister Cash or order per invoice. Some payment methods involve extra costs, these will be shown at the check-out.

3.3. When do I pay for shipping costs?

Shipping prices within the Netherlands and Belgium are from €4,95 and for Germany from € 6,95! Free shipping from €60 when you order to the Netherlands, Belgium and Germany (except when you order an XL product). Shipping costs differ per product and country! The exact costs are shown when you fill in the address.

4.1. How sustainable are the products really?

Good question!

It’s always difficult to specifically compare cardboard products and regular products. It differs a lot per product type. Products that have many materials are harder to recycle and therefore less sustainable. Our products mostly consist of only cardboard! 

1) Our cardboard consists of approximately 80% recycled paper, the rest consists of new wood fibers.

2) Our products are not made in distant countries, so they don't have to be shipped here by polluting transport! Moreover, we all come to work by bicycle!

3) After your order, we immediately get to work to make your product 'fresh' from our cardboard! So we don't make too many products and have no stock!

4) All our products are 100% recyclable.

4.2. Where does the cardboard come from?

When the pandemic hit, we started processing our used festival tents into 'new' products.

By now, we have run out of festival tents, and are using "regular" cardboard. This cardboard consists of 80% recycled material and comes from Eindhoven (NL). The rest consists of new wood fiber that comes from the forest.

We are still trying to use as much recycled or used material as possible. We are ultimately striving for a completely circular business model!

4.3. What happens to the cardboard when a product cannot be sold anymore?

We only cut products when they get ordered, so we don’t work with a stock. However, products that are used for photoshoots are given away to daycares or elementary schools most of the time!

5.1. Can I also order a customized product?

You sure can! Don’t hesitate to contact us! Don’t hold back, we may end up in the Guinness World Book of Records! We can’t wait to read it!

5.2. I have a great idea, can you work it out?

We appreciate you for thinking along with us! Do you have a crazy, funny, beautiful, or just amazing idea? Don’t hesitate to contact us! 

5.3. Can I also order in large quantities?

Of course you can! Please email us, because we can give some discounts on large quantities.

About KarTent
6.1. How and where did the idea originate?

The idea for KarTent originated at the CleanTech Challenge, where Jan and Wout got into conversation. Jan had developed a cardboard beach house for Rijkswaterstaat. Together they started brainstorming. When they came across a photo of the Glastonbury festival after it had ended, the idea of a recyclable tent came to mind. After doing some initial tests, KarTent entered the market in 2015.

Also check Wout's TEDx talk about the creation of KarTent: https://www.youtube.com/watch?v=Qi8MoU6g8Sc

6.2. Who are the people behind KarTent?

Curious who we are and how we drink our coffee? Take a look at the ‘About Us’ page of our website!

6.3. Why karTENT? You guys sell all sorts of products?

That's right! But this has not always been the case. KarTent originates from the festival world, where we tried to make the festival campsites more sustainable with our cardboard festival tents. We saw that around 25% of the tents were left behind at the festival campsite and decided to develop an alternative for this. Later, we added Karbins (recycled trash cans made from used festival tents). The crisis forced us to refocus, and we started making so much more from cardboard that we could fill an entire webshop!

6.4. Don’t I know you from the festivals?

Very likely! Before Corona, we performed at many festivals in the Netherlands and abroad. We used to have cardboard festival tents, hence the name 'KarTent'. During the crisis, we had to change our business, so we now focus entirely on the webshop!

Did you not find your question? Do you have complaints or do you have a nice idea? Don’t hesitate to contact us!